Privacy Policy

When you use our website, create an account, place an order or request an installation, we may collect:

• Name and contact details
• Billing and delivery address
• Account and order information
• Installation address, property details and requirements
• Appointment information
• Messages or enquiries you send to us

We do not store your full payment card details. Online payments are processed securely by providers such as Stripe and PayPal.

We use your information to:

• Process and deliver orders
• Manage your OCLEX account
• Provide quotations and installation services
• Provide customer and technical support
• Process payments and refunds
• Meet our legal and accounting obligations
• Protect our website and prevent fraud

We process personal information where necessary to fulfil a contract with you, meet legal obligations, operate our business legitimately, or where you have given consent.

We only share information where necessary to provide our services, including with payment providers, delivery companies such as Royal Mail and DPD, website/hosting providers and professional service providers where required.

We do not sell your personal information.

We keep personal information only for as long as reasonably necessary to provide our services and meet legal, accounting and regulatory requirements.

You may have the right to access, correct or request deletion of your personal information, as well as other rights under UK data protection law.

You can also ask us to close your OCLEX account and delete information that we are not legally required to retain.

Our website uses essential cookies required for functions such as customer accounts, shopping baskets, checkout and website security.

For more information, please see our Cookie Policy.

For privacy questions or requests, contact:

tech@oclex.co.uk

If you believe your personal information has not been handled correctly, you also have the right to raise a complaint with the Information Commissioner's Office (ICO).